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Core Banking System Upgrade
We're Upgrading!
Peshtigo National Bank (PNB) is upgrading to a new core banking system on November 8, 2021. Our core banking system is the computer software that processes our major banking functions. Examples of these functions include handling deposits and withdrawals, creating and mailing statements, processing loan payments, tracking loan history, and online and mobile banking, to name a few.
Upgrading our core system will allow us to enhance our security measures and improve processing productivity in order to serve our customers better. The change will primarily take place within the internal departments of the bank, but our customers will also notice some product changes to online and mobile banking and an improved look to monthly statements.
Our customers can be assured that all personal data and account information is safe and secure, as always. Funds also remain secure, as all PNB accounts continue to be insured in accordance with FDIC regulations. There are a number of items that the core conversion will change for PN B. Please refer to the information below in order to avoid any inconvenience to your day-to-day banking experience.
Important Changes
Online Banking
Beginning on Friday, November 5th at 5:00 pm, online banking will be unavailable. Online banking services will be available once again on Monday, November 8th through our website, pnbwi.com.
The following information will be required in order to log into the new online banking system.
- Login ID (User Name) will still be the same for all accounts but must be typed in lowercase letters.
- Online banking password will temporarily be the last 4 digits of a user's social security number.
- After entering the ID and password customers will be prompted to choose a new password and new challenge questions.
- Users with a Login ID (User Name) less than 6 characters long will be required to change their Login ID.
- For security purposes, your password will change every 6 months.
Mobile App Banking
Mobile Banking will be disabled Friday, November 5th at 5:00 pm. Mobile access and mobile deposit functions will not be available. PNB's brand new mobile banking app will be available for download and in app stores on Monday, November 8th.
Online Banking Mobile Bill Payment
The Bill payment portal within online banking will be unavailable beginning Thursday, November 4th at 5:00 pm. Please have any bill payments scheduled to be sent no later than this date to ensure payment delivery. PNB is making every effort to transfer bill payment payees and scheduled payments to the new online banking system.
Business Online Banking
Beginning Friday, November 5th at 5:00 pm, business online banking will be unavailable. Online banking services will be available once again on Monday, November 8th through our website, pnbwi.com.
Business Bill Pay
The Bill payment portal within online banking will be unavailable beginning Thursday, November 4th at 5:00 pm. Please have any bill payments sent or scheduled to be sent no later than this date to ensure payment delivery. PNB is making every effort to transfer Bill payment payees and vendors. However, scheduled payments will need to be rescheduled in the new online banking system.
Business ACH
The ACH Portal within on line banking will be unavailable beginning Thursday, November 4th at 5:00 pm. Any changes to effective dates on ACH files cannot be made after 5:00 pm on Wednesday, November 3rd.
Debit Cards
PNB debit cards will remain fully functional throughout our upgrade. The enclosed stickers contain new contact information. Please affix the stickers to the back of your debit cards on Monday, November 8th. Should you need more than two stickers for your household, visit one of our convenient locations or contact us at (888) 550-4512.
Telephone Banking
Telephone banking will not be available beginning Friday, November 5th at 8:00 am. Telephone banking will be available once again on Monday, November 8th by calling (888) 245-4321. The telephone banking password will initially be the last 4 digits of the user's social security number, after entering the password, customers will be prompted to choose a new password.
eStatements
eStatement history from the current online banking system will not transfer to the new system. Please download and save all eStatement history you wish to retain by Friday, November 5th.
Statements
All PNB customers will receive a printed and mailed statement dated November 7th, 2021, including eStatement recipients. A second statement will be sent as the regularly scheduled monthly statement at the end of November. Customers will notice a new look to their monthly statements beginning with the end of November statement. On Monday, November 8th, transaction history will begin new. Transaction history from our current banking system will not transfer to the new system.
Interest-Bearing Accounts
Interest accrued through November 7th, 2021 will post to all interest-bearing accounts and will be reflected on the Nov. 7th statement, as mentioned in the above section. Interest accrued after November 7th will post in accordance with its regular posting schedule.
Service Availability Schedule
| Thursday 11/4 | Friday 11/5 | Saturday 11/6 | Sunday 11/7 | Monday 11/8 | |
|---|---|---|---|---|---|
|
Branch Offices |
Regular Business Hours | Regular Business Hours | Regular Business Hours | Closed | Regular Business Hours |
| Online Banking | Available | Unavailable after 5:00pm CST | Unavailable | Unavailable | Available |
| Online Bill Pay | Unavailable after 5:00pm CST | Unavailable | Unavailable | Unavailable | Available |
| Mobile App | Unavailable after 5:00pm CST | Unavailable | Unavailable | Unavailable | Available in App Store |
| Mobile Bill Pay | Unavailable after 5:00pm CST | Unavailable | Unavailable | Unavailable | Available |
| Telephone Banking | Available | Unavailable | Unavailable | Unavailable | Available |
| ATM's | Available | Available | Available | Available | Unavailable |
| Debit Cards | Available | Available | Available | Available | Available |
| Business Online Banking | Available | Unavailable after 5:00pm CST | Unavailable | Unavailable | Available |
| Business Bill Pay | Unavailable after 5:00pm CST | Unavailable | Unavailable | Unavailable | Available |
| Business ACH | Unavailable after 5:00pm CST | Unavailable | Unavailable | Unavailable | Available |
What is Not Changing?
You will still see the same friendly faces of PNB that have served your banking needs for years. Account numbers, our bank routing number (075906469), PNB ATM/Debit Cards and PIN numbers, checks, pre-authorized electronic payments and direct deposits will all stay the same. Online banking will still be accessible through our website, pnbwi.com
Peshtigo National Bank is looking forward to our new core system and more importantly, the opportunity to serve our customers better. If you have any questions, we encourage you to contact us at (888) 550-4512 or visit our website at pnbwi.com for up-to-date information regarding the conversion and service availability. PNB staff will continue to be available during normal banking hours and our staff is prepared to answer any questions you may have.